Refund policy

Seven-Day Return Policy

We accept eligible return requests within seven days after delivery. Products must be unopened, unused, and in their original packaging, with proof of purchase.

To request a return, email admin@dnabrandsllc.com or text 929-807-1822 with your name, order number, and reason for the return. Returns sent without prior approval will not be accepted.

Customers are responsible for return shipping unless an item arrived damaged, defective, or incorrect. Original shipping charges are nonrefundable.

Damaged or Incorrect Items

Inspect your order upon arrival. Contact us promptly with your order number and photos if an item is damaged, defective, or incorrect so we can evaluate the issue.

Nonreturnable Items

For hygiene reasons, opened or used beauty products cannot be returned, except when required by law. Gift cards, final-sale items, and products returned after seven days are also nonreturnable.

Refunds

After receiving and inspecting an approved return, we will notify you of the decision. Approved refunds are sent to the original payment method within 10 business days. Bank processing times may vary.

Exchanges

We do not offer direct exchanges. Request a return for the eligible item, then place a separate order for the replacement.